Collection Terms for Online Hot Food Orders

Last updated 12 November 2026

These terms apply when you order hot food for collection on order.fojo.food. They don't cover orders made in our shop, through Deliveroo or on our meal prep website fojomealprep.co.uk.

Who We Are

Fojo Fresh Asian Food is a trading name of GLUK Ltd, a company registered in Northern Ireland, company number NI676619, with its registered office at 14 Craig Crescent, Lisburn, County Down, BT28 1HB.

You can contact us:

How Ordering Works

  1. Choose your dishes and any choices, and add them to your basket.
  2. Choose a collection time, which we hold for you while you finish your order.
  3. Enter your name, phone number and email address.
  4. Pay on Square's payment page.

You can check and change your basket, collection time and details at any step before you pay. Your order is placed when your payment goes through, and we then show your confirmation and email it to you. We keep a record of your order, which you can see through the link in your confirmation email. These terms and your order are in English.

Prices and Payment

Prices are in pounds and are the full price you pay, with nothing added at checkout. You pay in full when you order, on Square's payment page, so we never see your card details.

If we ever show a price that's clearly wrong, we'll contact you before your collection time, and you can either pay the correct price or cancel for a full refund.

Refunds go back to the card you paid with, though your bank can take several days to show them.

Collecting Your Order

Collect your order from our shop at 31 Castlereagh Road, Belfast BT5 5FP at the collection time you chose, and give your name or order reference at the counter. If you're running late, call us on 07434 139225.

We keep your order for 15 minutes after your collection time, after which it may be thrown away. As it's made for you, an order that isn't collected isn't refunded.

Canceling Your Order

Food made fresh for you doesn't come with the 14-day right to cancel that applies to most online orders. Though, if you need to cancel, call us on 07434 139225 or email orders@fojo.food as soon as you can. If we haven't started making your order, we'll cancel it and refund you in full.

We can't change an order once it's placed, though if we haven't started making it, you can cancel it and place a new one.

If We Can't Make Your Order

If a dish runs out, we'll call you before your collection time. You can then either go ahead without it, and we'll refund you for it, or cancel your order for a full refund.

If we have to close unexpectedly, we'll cancel your order and refund you in full.

If your payment goes through but your order can't be placed, for example because your collection time filled up while you were paying, we'll email you and call you to arrange a new order or a full refund.

If Something Is Wrong With Your Order

If anything is missing, wrong or not as it should be, tell us when you collect it, or call or email us the same day if you can. We'll put it right by replacing it or refunding you. This doesn't affect your legal rights.

Allergens

Each dish on our menu shows which of the 14 allergens it contains or may contain, and what each choice changes. If you have a severe allergy, call us before you order.

Your Order Link

Your confirmation email has a link to your order. Anyone with the link can see your order, so please don't share it. The link stops working about 30 days after your collection time.

Our Responsibility to You

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not taking reasonable care. We don't exclude or limit our responsibility where the law doesn't allow it, for example for death or personal injury caused by our negligence, or for your legal rights as a consumer.

Complaints

If you're unhappy with anything, call us on 07434 139225 or email orders@fojo.food, and we'll look into it.

Your Information

How we use your details is explained in our privacy notice.

Law

These terms are governed by the law of Northern Ireland. You can bring a claim in the courts of Northern Ireland, or of the part of the UK where you live.

Changes to These Terms

We may update these terms. The terms that apply to your order are the ones shown here when you placed it.